Privacy Policy
Effective Date: Sept 12th 2025
Aignite Solutions (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.
1. Information We Collect
We may collect the following types of information:
User Inputs & Conversations: Content you provide when interacting with our AI services.
Contact Details: Such as your name, email address, and other information you provide for account setup or communication.
Payment Information: Processed securely to complete transactions.
Usage Data: Information on how you use our website and services for analytics and improvement.
2. How We Use Your Data
We process personal data for the following purposes:
To provide and deliver services you request.
To improve and train AI models (with safeguards to anonymize or aggregate where possible).
To offer customer support and respond to inquiries.
To send marketing communications (with opt-out options).
To comply with legal and regulatory obligations.
3. Third-Party Services
We may share information with trusted service providers that help us operate:
Go High Level (CRM and marketing automation)
OpenAI (AI model services)
Twilio (communication and SMS services)
Google Gemini (AI and cloud services)
These providers only use your information as necessary to perform their contracted services.
4. Data Retention
We retain your data until you request account deletion. Upon deletion, data will be securely erased or anonymized.
5. Your Rights
Depending on your jurisdiction (including GDPR and CCPA), you may have the right to:
Request access to the data we hold about you.
Request deletion of your personal data.
Opt out of marketing communications at any time.
Restrict or object to certain types of processing (such as AI training, where applicable).
To exercise your rights, contact us at [email protected].
6. Security Measures
We use reasonable technical and organizational safeguards to protect your information, including encryption, secure access controls, and monitoring.
7. International Data Transfers
Your data is not shared internationally; it is processed and stored within Ontario, Canada.
8. AI and Automated Decision-Making
Our AI services primarily assist users in tasks and communication.
In some cases, services may include client screening functions, but decisions are supported by human oversight.
User data may be used to improve AI performance in a manner that does not compromise personal privacy.
9. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices. We will notify users of significant changes by updating the “Effective Date” and, where required, by direct notice.
11. Contact Us
For privacy-related questions or requests, please contact us at:
Aignite Solutions
Email: [email protected]
Website: aignitesolutions.com
